Complaints Policy
We are committed to providing a high quality, accessible and responsive service to our customers. One of the ways in which we can continue to improve our service to you is by listening and responding to your comments and complaints.
Your Comments
We are always pleased to receive your comments about our work. It is useful for us to know when we have done a good job, as well as when things have not gone as well. This helps us maintain and enhance our service to all our customers.
Your Complaints
We hope you will be fully satisfied with the service you receive from Total Motor Care Limited, but if you have a complaint about our service we want to hear from you. We will take your complaint seriously and will address it and respond to it as quickly as possible.
Your Comments
We are always pleased to receive your comments about our work. It is useful for us to know when we have done a good job, as well as when things have not gone as well. This helps us maintain and enhance our service to all our customers.
Your Complaints
We hope you will be fully satisfied with the service you receive from Total Motor Care Limited, but if you have a complaint about our service we want to hear from you. We will take your complaint seriously and will address it and respond to it as quickly as possible.
Customer Complaints Procedure
In the unlikely event you are not satisfied with the service you have received please :
- Ask for a customer Advisor to look at your vehicle
- Point out the concerning issues
- Mutually agree to any rectification
- If required ask for the Bodyshop Manager
How to send your feedback
If Necessary, you can inform us of your complaints on our service, which we will deal with confidentially by either telephone, online or in writing.
By telephone
Please call 01304 620999
If Necessary, you can inform us of your complaints on our service, which we will deal with confidentially by either telephone, online or in writing.
By telephone
Please call 01304 620999
In writing
Total Motor Care Ltd
Unit 51
Sandwich Industrial Estate
Sandwich
Kent
CT13 9LY
What we need to know
To help us investigate your complaint, please provide as much of the following information as possible when you contact us:
What happens next?
We will acknowledge your complaint within two working days and then endeavour to provide an in-depth response once an investigation has taken place.
Total Motor Care Ltd
Unit 51
Sandwich Industrial Estate
Sandwich
Kent
CT13 9LY
What we need to know
To help us investigate your complaint, please provide as much of the following information as possible when you contact us:
- Whether it is an original complaint, or a follow-up to a reply you were not satisfied with.
- A clear description of the complaint.
- Your full postal address, telephone number and email address if you have one.
What happens next?
We will acknowledge your complaint within two working days and then endeavour to provide an in-depth response once an investigation has taken place.
