Total Motor Care Bodyshop F.A.Q's

My insurer has told me I have to use their approved garage is this true?

Your insurer may try and get you to use their approved network of repairers, It is your legal right to choose your own repairer even if this means it’s not with the approved repairer. It your vehicle and its your choice where it is repaired. All insurers have an obligation governed by the FCA to ‘treat customers fairly.

When do I pay my insurance excess?

If there is an excess applicable to your claim we will take the payment for this upon completion of repairs. An insurance excess is your contribution that is pre agreed when you take out your policy payable to the repairers your insurer will then pay any costs above this.

My Insurer has said if I use Total Motor Care I will not be guaranteed a courtesy car.

This isn’t true, we have over 25 Courtesy vehicles and 3 Courtesy vans. We also have the facility to supply a like for like vehicle if the accident was not your fault.
Can you repair other damage for me at the same time or service or MOT my vehicle?

Yes we can, fortunately Total Motor Care is unique in the way we can offer full dealer level servicing and mechanical works alongside our Bodyshop. Please speak to one of the Bodyshop team who will arrange a quotation for you.

Is there anything to sign when my vehicle is collected?

If the repair is part of an insurance claim, then we get a customer satisfaction note signed. This ensures your insurers know you’re totally satisfied with the works we’ve carried out. Signing this will not affect the repair guarantee which is usually 5 years long.

Will all damage near the crash damage be repaired at the same time?

Unfortunately, we are only able to repair the damage that your insurer authorises us to, we are happy to discuss this and if you disagree with the works being carried out you must notify us and contact your insurer immediately.

Total Motor Care

Unit 51 Sandwich Industrial Estate.
CT13 9LY

Contact Details

T – 01304 620999
F – 01304 614285
E –

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